How can I cancel an order?

You have the option to cancel your order directly from your confirmation email within 1 hour. Simply scroll down to the “Changed Your Mind?” section. If it’s been longer than 60 minutes, please email support@Skenzy.com, and we’ll help find an alternative solution.

I accidentally canceled my order, can I resume it?

If you’ve canceled your order on-site and wish to receive it after all, the best course of action is to place a new order at checkout. Should you have any questions, feel free to email support@Skenzy.com — we’re here to help.

I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?

If you’ve canceled your order using the link in your order confirmation email, you will receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, please let us know at support@Skenzy.com (and include your original order number), and we’ll take a look!

I don’t see the option to self-cancel! How can I cancel my order?

If your order contains a gift card, please email support@Skenzy.com as soon as possible (including your order number and cancel/change request), and we will assist you.